Troubleshoot surface dock and docking stations microsoft support. Jan 01, 2018 quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. Early adopters of microsoft s surface book laptop are reporting some troubling issues with the device. Microsoft discontinued the surface pro 3 docks that locked in on the sides, so this is our only choice for a dock that charges the surface and outputs to multiple displays, etc. He said that the surface dock is not compatible with the surface book and that the surface book is designed to have only one monitor plugged directly into it. Here are a list of problems ive experienced with this dock, sometimes multiple at once. Select yes to allow changes to your surface, select yes to confirm, and then select ok to close. If i connect another to the dock or both to the dock, i get issues. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues has there been any progress on this. Sent the dock in and got a replacement, same problem.
If youre using the surface dock while trying to listen to audio, see troubleshoot surface dock. May 01, 2017 get your surface 3 up and running again with these solutions to common surface tablet problems. This surface dock, for some reason, lost all connection to it and i did a shutdown and restart of the tablet. Microsoft surface book news, help and discussion of the microsoft surface book. Surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it isnt without its problems. Audio problems while connected to surface dock check your audio connections. Try to use the display with the surface dock, no monitor at all. This is the surface dock that microsoft should have.
However i occasionally get screen flicker, especially with microsoft word, excel and powerpoint. If youre having problems with your external monitor connected to your surface dock. Since updating my surface book to 1903 i have been having difficulty with my surface dock. Ive had my surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock. If your work or school manages your surface, check with your it department before running the tool. Oct, 2016 hello i recently purchased a surface dock for my microsoft surfacebook. Surface dock not working correctly with external monitors. Make sure your surface is connected to the internet. Amazing amount of problems with surface book microsoft. Microsoft owns up to issues with the surface book and pro 4. Speaker cables are securely connected to the audio ports on your surface dock and to the speakers. Its this unique design that helps microsoft get the different segments of the device so flat and so thin, but occasionally the surface book 2 will. This firmware and driver package contains drivers for all of the components in the surface book, as well as updates to the system firmware that have been released via windows update.
How to fix frequent surface dock issues windows report. I would get lots of disconnects, reconnects and flickering. Dec, 2017 if an end user notes that the keyboard isnt working, or if their external monitors isare not working, pull and reseat the following. My surface dock no longer detects the 2nd monitor and it always had been before. Microsofts surface book 2 has a power problem pcworld. Havent tried it for a few months, but decided to try again today with the creators update and noticed there was a 1. If you want to deploy only to surface devices or you want an accelerated method to perform deployment to surface devices, you can use the microsoft surface deployment accelerator to generate an mdt deployment share complete with surface device drivers, surface apps, and preconfigured task sequences to create a reference image and perform.
The problem is that all versions of revit flicker and hangup while trying to use it. You would think that if microsoft have added the dual display ports on the new dock. Removing my surface book from the dock and redocking several times a day has not cause any problems such as having to reboot to make things work. Finally, a real and working solution to the surface pro external monitor problems that have been a pain for so many of us. Users reporting problems with microsofts surface book laptop.
Significant redocking problems when attaching the surface books clipboard to a. This is the surface dock that microsoft should have created. Deploy windows 10 to surface devices with microsoft. Aug 01, 2018 surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it isnt without its problems. Follow the steps below to make sure your surface dock stays updated. Ive seen one of the problems posted but here is the list so far after using it for 4 hours. Tried all the troubleshooting, driver reinstalls, hard reboots, etc.
My surface is fully updated but still has this problem. Feb, 2020 cumulative and current firmware and drivers for the surface book. I cant get sound from my speakers attached to the dock and the usb is quite flaky. These drivers and firmware are compatible with windows 10, including enterprise versions. With the right mini display adapters it works great.
The dock does not give sufficient power to run the gpu in the surface book 2. User reports of surface book and surface pro 4 problems proliferate despite firmware and driver updates, users are reporting persistent problems with microsoft s threedayold laptop and tablet. Nov 01, 2018 hello i have a microsoft surface 3 256g on which i try unsuccessfully to connect an external screen asus mb168b with an usb cable. Fixing microsoft surface dock network issues and disconnects. Feb 06, 2019 unlike microsofts official surface dock, kensingtons is a lot more functional. Nov 17, 2017 microsofts surface book 2 has a power problem. Jun 05, 2018 microsoft s surface book 2 has some design limitations, such as an inadequate power supply and a mindboggling lack of support for the latest copy protection scheme, that make the ultraexpensive. I connect the 2nd monitor directly to my sp4 and is able to detect it fine. This article explains how to use microsoft surface dock firmware update to update surface dock firmware. I have tried using my surface book on her surface dock, same issues. User reports of surface book and surface pro 4 problems. Early adopters of microsofts surface book laptop are reporting some troubling issues with the device. The surface dock is really the only quality option for docking your surface.
I just got a surface book and was a bit surprised to find my pretty new dell monitor on the list of unsupported monitors. Under choose the download you want, select the latest version of the surface dock firmware update. Undock your surface from the surface dock or disconnect the monitor from your surface. Oct 26, 2015 hate to be the person to join a forum just to complain but im hoping my surface book is just a bad unit. Microsoft confirms surface book 2s power problem the verge. I recently got a surface book and surface dock and its been a nightmare. The dock can not keep the surface book 2 charged while under heavy gpu use. Microsofts 15inch surface book 2 laptop suffers from battery drain during heavy gaming or gpu usage, a problem the verge first identified. I use my surface to record low level screen captures like bios screens using a usb capture d. The new surface dock completely eliminates all those problems. The original surface book has certainly made its mark on computing history. I went to buy one, but ended up talking to a sales associate who told me that the setup i described is impossible. Troubleshoot problems with your docking station for surface pro, surface. In the past, i have seen issues with the usb ports on the dock when using them to charge my phone i have since stopped.
Considering the high price of microsoft surface pro devices youd think these cables would be packaged in with the surface pro, or at least with the docking station, but that isnt the case. When operating at peak performance, it may draw more power than its stock charger or surface dock can handle. When installed on your surface device, it will update any surface dock attached to your surface device. Using a straightened paperclip, you can release the clipboard from the keyboard. How to fix surface book 2 base docking problems windows. I am running a surface book, dock and 2 monitors and have the exact same issue. Hate to be the person to join a forum just to complain but im hoping my surface book is just a bad unit. Microsoft surface book hit with early problems already.
Unlike microsofts official surface dock, kensingtons is a lot more functional. The surface book 2 looses battery power slowly over a period of time to the point that after 2 hours time my surface book 2 is no longer charged. You simply slot the surface pro into it, lock it in place, and it. Is anyone using the new microsoft surface book with i7 processor and 16 gb ram. User reports of surface book and surface pro 4 problems proliferate despite firmware and driver updates, users are reporting persistent problems with microsofts threedayold laptop and tablet. Surface dock troubleshooting windows 10 spiceworks. If i connect one external to the surface itself, it works no problems. Fix common surface problems using the surface diagnostic toolkit. Is anyone else having issues with their surface book andor surface dock usb power. How to fix surface book 2 base docking problems windows central. Anyone else having issues with the surface dock not working with 2. Feb 19, 2020 if youre using the surface diagnostic toolkit on a work device, go to surface tools for it, and then download the surface diagnostic toolkit for business. If youre having wifi problems, go to surface cant find my wireless network.
Microsoft now claims the surface book 2 battery can be replaced by microsoft authorized service providers. I have tried using my wifes surface pro 4 on my dock, it works fine. Surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it. I also connected it to my 2010 macbook pro with no problems either. You simply slot the surface pro into it, lock it in place, and it connects all of your peripherals and monitors. I tested on another laptop under windows 10, the screen works well and is recognized without problems. Surface connector that large black cable that looks like something microsoft would make, or unseat and reseat from the docking station depending on surface dock model. Troubleshoot problems with your surface dock for surface book, surface pro 4, and surface pro 3, get help for surface docking stations. Users reporting problems with microsofts surface book. If youre still having problems, reset the power by unplugging your surface dock from the power outlet and plugging it back in. I am able to connect the monitor using the mini displayport cables and for the most part have a good connection.
Make sure that youve adjusted volume levels in the right places. Users reporting problems with microsoft s surface book laptop. Download surface book drivers and firmware from official. The microsoft surface dock 3 issues and how to solve them. Plug your surface in and keep it connected to power during this process. The only thing seems to be to hold your finger on the power button for 10 seconds or so and do a hard reboot. This is how you can charge the clipboard when both batteries are completely dead and you.
How to update microsoft surface dock firmware windows central. U2715h, microsoft surfacebook, microsoft surface docking. Press the volume button on your surface to adjust the volume up or down. Jan 03, 2020 best mini displayport to displayport cable for microsoft surface in 2020. Fix fix for external display monitors flickerissues with. You can use the following troubleshooting methods for surface book, surface pro. It seems like a graphics driver issue with just revit. Feb 27, 2019 troubleshoot problems with your surface dock for surface book, surface pro 4, and surface pro 3, get help for surface docking stations. This file will clear your cache, whether you have a dock or not. I am having some problems with my surface book dock if my surface book is turned on and i disconnect the dock cable the screen goes black and there is no way of waking it up. Best mini displayport to displayport cable for microsoft.1403 284 746 474 833 805 433 628 1186 789 401 42 1214 1351 1309 1182 332 820 758 252 1115 1415 1548 213 863 211 826 1489 1467 366 303 303 729 386 1249 913 1231 1018 209 451 366